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Case study

Investing in What Matters Most

A worked example of turning an investment into measurable, real-world outcomes — and a reference for framing your own impact conversations.

What it does well

  • Lead with the human outcome

    The opening frame is what changes for a person, not the internal fund the gift lands in.

  • Anchor every claim in a number

    Each section pairs a plain-language statement with a figure a donor can sanity-check.

  • Show the cost of inaction

    Contrast makes the ask concrete: what continues to happen if the need goes unmet.

  • End with one clear next step

    A single, specific action beats a list of options at the moment of decision.

The full infographic

Investing in What Matters Most: Impact in Action — the business case for accessible, human-centered design, told through the numbers behind it.

Case study infographic: Investing in What Matters Most — Impact in Action. It presents the business case for accessible user experience design, including that 1.3 billion people live with a disability and 71% of users leave sites that are not accessible to them.
Sample case study created for planning purposes. Figures are illustrative and should be validated before publication.